Downloading/Purchasing

Installation • Purchasing/Registration • Trial Version/Demo

FAQ

  1. How do I re-download the PocketBilling installation files?

  2. How do I register my version of PocketBilling? The software keeps asking me for an unlock key and a password.

  3. I have recently purchased the Motorola Q SmartPhone. I cannot load the PocketPC Office Suite. Is there a Windows Mobile 5.0 version in development? If so, when will it become available?

  4. I just downloaded the 30-day trial version of PocketBilling but it states that I need an unlock code. What is the unlock code?

  5. I purchased PocketBilling, however, I have not receieved the key to unlock the trial version, and the trial period is running out or has already expired.

  6. I used my free trial of PocketBilling Desktop up through expiration and after purchasing a full version of PocketBilling, my full version program is still showing that it has expired as if it were only the trial version. How can the full version be “unlocked”?

  7. Is my handheld device compatible with PocketBilling 3?

  8. Is PocketBilling 3.X compatible with Windows Vista?

  9. When attempting to install the HanDBase Conduit for PocketPC, I receive the following error: Activesynch is not set up to synchronize files. You will not be able to install any HanDBase files. How do I correct this?

  10. Where can I download ICD-9 and CPT code plug-ins?

User Guides

Knowledge Base

  1. How do I install PocketBilling 4.0 to an external memory (SD, CF) card? I receive an error stating that PocketBilling cannot locate database(s).

  2. I downloaded the PocketBilling installer from a 3rd party reseller, but it does not install correctly. What can I do?

  3. I have an HP Jornada (or other similar handheld) which requires applications to be compatible with SH3 devices, but it seems that PocketBilling is built for ARM devices. Can I receive an installer for my SH3 handheld?

  4. I have been using an older version of PocketBilling and would like to continue to use this version on new PDAs. Can you send me the installation file for these older versions?

  5. I switched from a Palm Handheld device to a Pocket PC handheld device (or vice-versa). How do I install PocketBilling on the new device?

  6. I updated my copy of PocketBilling to the newest version. How can I transfer my old patient data to the new databases?

  7. I’ve tried reinstalling PocketBilling Office Suite for Pocket PC, however, synchronization between the Handheld and Desktop is not working correctly.

  8. Is my Apple Macintosh computer compatible with PocketBilling 3?