FAQ

FAQ

  1. Can I email my captures from my Palm handheld using PocketBilling?

  2. Customizing Charge Lists - Palm

  3. Customizing Charge Lists - Pocket PC

  4. How can I view patients in ALL Hospitals?

  5. How do I install Diagnosis (ICD-9) and procedure (CPT) plug-ins on a Pocket PC handheld?

  6. How do I re-download the PocketBilling installation files?

  7. How do I register my version of PocketBilling? The software keeps asking me for an unlock key and a password.

  8. How do I update/edit/modify the Diagnosis and Charge codes?

  9. I have recently purchased the Motorola Q SmartPhone. I cannot load the PocketPC Office Suite. Is there a Windows Mobile 5.0 version in development? If so, when will it become available?

  10. I just downloaded the 30-day trial version of PocketBilling but it states that I need an unlock code. What is the unlock code?

  11. I purchased PocketBilling, however, I have not receieved the key to unlock the trial version, and the trial period is running out or has already expired.

  12. I used my free trial of PocketBilling Desktop up through expiration and after purchasing a full version of PocketBilling, my full version program is still showing that it has expired as if it were only the trial version. How can the full version be “unlocked”?

  13. Is my handheld device compatible with PocketBilling 3?

  14. Is PocketBilling 3.X compatible with Windows Vista?

  15. The desktop is not synchronizing with the handheld. I have entered information on my Palm or Pocket PC and it doesn’t appear on the desktop or vice versa.

  16. What causes the error, “Linked Database is not present,” on Palm devices?

  17. What CPT and ICD-9 plug-ins are available for PocketBilling?

  18. When attempting to install the HanDBase Conduit for PocketPC, I receive the following error: Activesynch is not set up to synchronize files. You will not be able to install any HanDBase files. How do I correct this?

  19. When I print/export data from PocketBilling Desktop, numerical values appear as the patient name instead of the patient’s name. How can I fix this to show patient name on export?

  20. Where can I download ICD-9 and CPT code plug-ins?